1. Overview

At Faviory, we strive to provide the best possible customer communication platform. We believe in being transparent about our billing practices and refund policies. This policy outlines when and how refunds may be issued for our Services.

2. Subscription Cancellations

2.1 Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team.

Effect of Cancellation

• Your access to premium features will continue until the end of your current billing period.
• No further charges will be applied after the current billing cycle ends.
• We do not provide pro-rated refunds for the remaining time in your current billing period.

3. Refund Eligibility

3.1 Non-Refundable Items

Generally, all fees and charges are non-refundable. This includes:

Monthly or annual subscription fees
Setup or onboarding fees
Overage charges for emails, messages, or additional agents
Add-on services or features

3.2 Exceptions

We may consider refund requests in the following specific circumstances:

Double Billing

If you were accidentally charged multiple times for the same billing period.

Platform Errors

If a technical error on our end prevented you from accessing the Services for a significant portion of your billing period.

Legal Requirements

If applicable consumer protection laws in your jurisdiction mandate a refund (e.g., right of withdrawal periods).

4. Requesting a Refund

To submit a refund request, please contact our support team with the following details:

Account email address
Date of transaction
Transaction amount and ID (if available)
Reason for the refund request

Submit Request via Email

billing@faviory.com

5. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the Services after any such changes constitutes your acceptance of the new Refund Policy.