Terms of Service

Effective Date: December 2, 2025 Last Updated: December 2, 2025Version: 1.0

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (either an individual or entity, referred to as "you," "your," or "Customer") and Faviory ("we," "us," "our," or "Faviory") concerning your access to and use of the Faviory platform, including our website, applications, APIs, and related services (collectively, the "Services").

BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you may not access or use our Services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, and "you" refers to such entity.

2. Description of Services

Faviory is a customer communication platform that enables businesses to manage multi-channel customer interactions through a unified dashboard. Our Services include:

Core Communication Channels

  • • Email messaging and management
  • • WhatsApp Business integration
  • • Live chat functionality
  • • Unified conversation threading

Platform Features

  • • Customer profile management
  • • Team collaboration tools
  • • Analytics and reporting
  • • API access and integrations

Service Tiers

We offer multiple subscription plans (Free, Starter, Professional, Business, and Enterprise) with varying features, limits, and capabilities as detailed in our pricing documentation.

3. Account Registration and Eligibility

3.1 Eligibility

To use our Services, you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction
  • Have the legal capacity to enter into binding contracts
  • Not be prohibited from using our Services under applicable laws
  • Not have been previously suspended or removed from our Services

3.2 Account Security

Your Responsibilities

  • • Maintain credential confidentiality
  • • Monitor account activities
  • • Report unauthorized access
  • • Use strong passwords and 2FA

Account Requirements

  • • Accurate registration information
  • • Valid email address
  • • Secure password
  • • Current company information

4. Subscription Plans and Billing

4.1 Plan Selection

Free Plan

Limited features, no payment required

Starter

$29/agent/month

Professional

$79/agent/month

Business

$149/agent/month

Enterprise

Custom pricing

4.2 Usage Limits and Overage Charges

Overage Rates

  • • Email: $10 per 1,000 additional emails
  • • WhatsApp: $0.005-0.01 per message
  • • Additional Agents: 80% of base plan price

Billing Terms

  • • Automatic renewal
  • • 30-day notice for price changes
  • • All fees are non-refundable
  • • Taxes excluded from pricing

5. Acceptable Use Policy

5.1 Permitted Uses

  • ✓ Managing legitimate customer communications
  • ✓ Sending transactional and support messages
  • ✓ Team collaboration on customer interactions
  • ✓ Integrating with existing business systems

5.2 Prohibited Activities

Spam and Abuse

  • • Sending unsolicited bulk emails
  • • Using purchased email lists
  • • Violating anti-spam regulations
  • • Phishing or spoofing

Technical Abuse

  • • Unauthorized system access
  • • Service disruption attempts
  • • Reverse engineering
  • • Bypassing security measures

Email Deliverability Standards

To maintain high deliverability rates:

  • • Keep bounce rates below 5%
  • • Maintain spam complaint rates below 0.1%
  • • Implement proper email authentication
  • • Honor unsubscribe requests within 10 days

6. Customer Data and Privacy

Data Ownership

Your Data: You retain all rights to your Customer Data

Our Data: We retain rights to Services and analytics

Data Processing

Account Data: We act as data controller

Customer Data: You control, we process

6.5 Data Retention

Free Plan

30-day history

Starter

6-month history

Professional

2-year history

Business

Unlimited

Enterprise

Custom periods

8. API Terms and Conditions

API Limits by Plan

  • • Starter: 1,000 requests/month
  • • Professional: 10,000 requests/month
  • • Business: 50,000 requests/month
  • • Enterprise: Unlimited (fair use)

API Requirements

  • • Secure API key management
  • • Respect rate limits
  • • Implement proper error handling
  • • Follow documentation guidelines

API Changes and Deprecation

  • • 90 days notice for breaking changes
  • • 30 days notice for deprecated features
  • • 12 months support for deprecated endpoints

9. Service Level Agreement (SLA)

9.1 Uptime Commitment

Starter

99.0%

No SLA credits

Professional

99.5%

With SLA credits

Business

99.9%

With SLA credits

Enterprise

99.95%

Custom SLA

9.5 Support Response Times

  • Free: Community support
  • Starter: 24-hour email response
  • Professional: 12-hour priority email
  • Business: 4-hour priority chat
  • Enterprise: 1-hour SLA + phone

11. Warranties and Disclaimers

DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

We disclaim all warranties including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, uninterrupted operation, and specific results.

12. Limitation of Liability

LIABILITY CAP

Our total liability shall not exceed the greater of:

  • • Total amount paid in the 12 months preceding the claim, OR
  • • $100 USD

EXCLUSION OF DAMAGES

We shall not be liable for:

  • • Indirect, incidental, or consequential damages
  • • Loss of profits, revenue, data, or business opportunities
  • • Service interruptions or data loss
  • • Third-party claims or cost of substitute services

14. Term and Termination

Termination by You

  • • Cancel anytime through account settings
  • • Free plan: Stop using immediately
  • • Paid plans: Effective end of billing period
  • • Account deletion: 90-day data removal

Termination by Us

  • • Terms violation or policy breach
  • • Non-payment after 15-day grace period
  • • 12+ months account inactivity
  • • Legal requirement or security risk

Effects of Termination

  • • Immediate service access cessation
  • • 30-day data export window
  • • No refunds for prepaid periods
  • • Outstanding balances become due

17. Contact Information

General Support

support@faviory.com

Legal Inquiries

legal@faviory.com

Privacy Questions

privacy@faviory.com

Security Issues

security@faviory.com

Billing Questions

billing@faviory.com

Response Time

3-5 business days

Acceptance of Terms

BY CLICKING "I AGREE," CREATING AN ACCOUNT, OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

If you have questions about these Terms, please contact us before using the Services.